Terms & Conditions


AUG Medical LLC is hereinafter referred to as "Seller" and the purchaser is hereinafter referred to as "Buyer." Any order that contains terms and conditions in addition to or inconsistent with the following shall not be binding upon Seller unless acceptance of each non-conforming term or condition is clearly and expressly made in writing by Seller, and failure of Seller to object to provisions contained in any purchase order or other communication from Buyer shall not be construed as a waiver of these terms and conditions nor as acceptance of any such provisions. Acknowledgements of Buyer's order forms, facsimile orders or "releases" shall not be construed to be a waiver, amendment, or modification of these terms and conditions. Seller is not responsible for typographical or written errors made in any quotations, orders or publications and all such errors are subject to correction. 


All shipments of product, unless otherwise agreed upon, will be made F.O.B. Point of Shipment. Freight will be allowed on orders in excess of $500 to all points with the exception of Alaska and Hawaii) within the United States and $1,000 USD to all points within Canada, Alaska and Hawaii, provided AUG Medical LLC selects the method and routing of the shipment. If the purchaser specifies a manner or routing of shipment different from that determined by AUG Medical LLC , we will comply but ship product freight collect. If AUG Medical LLC chooses to split shipments on a single order of more than $500, the freight charges will still be paid by AUG Medical LLC . Any AUG Medical LLC products may be combined in one shipment to meet minimum freight weight or dollar requirements. Prices quoted provide for standard packing for domestic shipment only. Buyer agrees to pay the charges for special packing if it is required for domestic shipment or export shipment. 


The promised delivery date is the best estimate of the time when the products will be shipped by Seller. Seller assumes no liability for loss of profits, special, incidental or consequential damages due to delays. AUG Medical LLC assumes no responsibility for collection of loss or damage claims. Evident loss or damage to a shipment must be indicated by a notation made by the carrier's agent on the delivery receipt before the receipt is signed. The notation must clearly specify the extent of loss, shortage or damage. 


All products are subject to inspection by Buyer upon delivery and, unless Seller is advised to the contrary in writing within thirty (30) days after delivery, the products will be deemed to have been accepted as conforming with the requirements of the contract and free from all discoverable defects. 


With AUG Medical LLC authorization, Buyer may be permitted to return products but the return has to complain to those conditions: One (1) return per year of standard product for credit with offsetting order of equal or greater value not to exceed 3% of the previous year's purchases. Any other returns are subject to a minimum 25% or $25 restocking charge, whichever is greater. 

An approved RMA must accompany every return. All returns are subject to a 25% restocking charge with freight charges to be prepaid by the customer. In order for a product to be eligible for return it must be of current manufacture (produced in the last twelve months), unused, salable, and in original cartons. Any cost incurred by AUG Medical LLC to put product in condition for resale will be charged to the customer. This is in addition to the restocking fee. AUG Medical LLC cannot accept discontinued, made to order, or custom-built product as part of any return. 



Quotation prices are firm for thirty (30) days from the date of the quotation, unless specifically stated to the contrary as part of a particular price quote, and are subject to change without notice after the expiration of this thirty (30) day period. Any variations in quantity specified and/or rate of delivery may necessitate a revision in price. Unless otherwise stated as part of price quote, all prices are F.O.B. factory. 

All products will be billed at prices in effect at time of shipment and, subject to change without notice, at a minimum billing charge of $100 net plus transportation charges. 

7. Claims for Defect

1. The rights of the Distributor with regard to defects shall be subject to the Distributor examining the delivered products upon receipt and notifying AUG Medical LLC in writing of any defects no later than two (2) weeks after receipt of the products. Hidden defects shall be notified to AUG Medical LLC in writing immediately after their discovery. The Distributor shall describe the defects in writing. 2. In the event of defects in the products, AUG Medical LLC shall be entitled, at its own discretion, to perform subsequently by remedying the defect or by delivering a defect-free product. The expenses necessary for the subsequent performance shall be borne by AUG Medical LLC in as far as these expenses are not increased as a result of the products being taken to a location other than the delivery address. 3. If AUG Medical LLC is not willing or able to perform subsequently, the Distributor shall be entitled to terminate the purchase order. The same shall apply if the subsequent performance fails, if the Distributor cannot be reasonably expected to accept it or if it is delayed beyond reasonable deadlines for reasons for which AUG Medical LLC can be held responsible. The right of the Distributor to terminate the purchase order shall be excluded if (i) the Distributor is unable to return the defective products and this inability is not due to the fact that the return of the products is impossible due to the nature of the product or reasons for which AUG Medical LLC is responsible or if the defect only showed during the processing or conversion of the products. 4. Notwithstanding any provision in the Agreement to the contrary, the period of limitation for claims for defects by the Distributor shall be twelve (3) months from the date of delivery. Such period shall also apply to tort claims based on a product defect unless otherwise stipulated by applicable law. The period of limitation begins with the delivery of the products. A statement by AUG Medical LLC concerning a claim asserted by the Distributor based on a defect is not to be deemed an entry into negotiations concerning the claim or the circumstances giving rise to the claim if the claim is fully denied by AUG Medical LLC . 


The terms of payment for all orders, unless otherwise agreed upon, are thirty (30) days net (from date of invoice). If, in the judgment of Seller, the financial condition of Buyer at any time does not justify continuation of manufacture, or shipment on the payment terms specified, Seller may require full or partial payment in advance. If shipments are delayed by Buyer, payment dates will nevertheless be computed from the date on which Seller is prepared to make shipment. If payment is received and discount deducted on an invoice or invoices outside of the earned discount period, AUG Medical LLC will charge back the unearned discount and Buyer will be liable for immediate repayment. Additionally, a service charge will, without prejudice to any other rights of Seller to demand immediate payment, be added to Buyer's account in the amount of 1.5% per month (or whatever is maximum allowable in the state in which the Buyer is located) on the unpaid past due balance. In the event it becomes necessary to place Buyer's account with a collection agency or attorney, Buyer agrees to pay all cost and reasonable attorney's fees. Buyer further agrees that this is a FLORIDA contract construed according to FLORIDA law and that any litigation between the parties to this agreement will be exclusively within FLORIDA jurisdiction unless otherwise chosen by AUG Medical LLC . 


Seller's prices do not include any federal, state or local property, sales, use, excise or similar tax. Consequently, in addition to the prices specified, the amount of any present or future sales, use, excise, GST or similar tax imposed due to the sale or products or services shall be paid by Buyer unless Buyer furnished an acceptable tax exemption certificate in advance to Seller. 


Seller reserves the right to change the prices, discontinue, modify or alter any and all catalog items at any time without notice. Should such cancellation, modification or alteration prevent the delivery of all or part of any order, Seller will be excused from further delivery. 


Title and risk of loss to the products supplied hereunder shall pass to Buyer at the F.O.B. shipping point. 


The manufacture warranty is available for the product and you can ask for it trough the customer service chat or hotline 


For each Buyer requested product change, if approved by Seller, Seller will charge for all costs ($100 minimum) necessary to make the change.These costs include, but are not limited to, engineering, drafting, order processing, tooling, hardware, re-work and scrap. In addition, any increase in the product price, caused by a product change, shall be charged to Buyer and Buyer agrees to pay same. 



Cancellation of an order for a standard product whose value exceeds $10,000, within two weeks of the original AUG Medical LLC. promised ship date of that product would be subject to prior approval of the appropriate AUG Medical LLC. Inventory and Sales Managers. The representative without approval can cancel any line item for a standard product that is valued LESS THAN $10,000 AND/OR is more than two weeks from the original AUG Medical LLC. promise date. If a customer wishes to cancel any line item, standard product, valued OVER $10,000 AND/ OR within two weeks of the original AUG Medical LLC. promise date, the Regional Sales Manager must get approval. 

If an order for a custom product or a make to order product is canceled within 2 weeks of the original AUG Medical LLC. promised ship date of that product, AUG Medical LLC. will apply a cancellation fee. Specific charges will vary, depending on the involved model, quantity, status, and number of unique components (if any).The Regional Sales Manager without approval can cancel any item for custom or make to order product that is valued LESS THAN $10,000 AND/OR is more than four weeks from the original AUG Medical LLC. promise date. If a customer wishes to cancel any line item, custom or make to order product, valued OVER $10,000 AND/OR within 2 weeks of the original AUG Medical LLC. promise date, the Regional Sales Manager must get approval. 


Any line item, on any order, may be rescheduled by a AUG Medical LLC. Customer one time, for later shipment, by as much as 2 weeks. Subsequent reschedules or reschedules beyond 2 weeks of that line item may be permitted, but will be subject to prior approval of the appropriate AUG Medical LLC. Inventory and Sales Managers. 


Delay in delivery of any installment shall not relieve Buyer of its obligation to accept remaining installments. If Buyer delays shipment after completion of the products ordered by Buyer, title will pass to Buyer, and Seller will issue an invoice. Storage and handling costs will accrue to Buyer's account until shipment is made. 


In the event either party is prevented from performing this contract by circumstances beyond its control, and without its fault, including without limitation, strikes, lockouts, fire, explosion, flood, disruption of supply, acts of God, war or other hostilities, acts of terrorism, banking or other systemic economic failure, riot or other civil commotion, embargoes or other governmental acts, orders or regulations, breakdown of machinery, and inability to obtain shipping facilities or supplies, the obligation of Seller to deliver and the obligation of Buyer to accept delivery of products or services hereunder during the period of such disability shall be suspended and the products or services so affected shall by mutual agreement either be eliminated from this contract without liability to either party or reasonable extensions of the time for performance will be granted. 


Products to be furnished or services to be rendered hereunder will be produced or performed in compliance with all applicable requirements of the Fair Labor Standards Act of 1938, as amended on the date hereof, and in compliance with all applicable regulation orders of the Administrator of the Wage and Hour Division issued under this Act. 


In the event this order is for products or services to be furnished by Buyer under any government contract or purchase order, Seller shall have all rights of Buyer that are available to Buyer under such government contract or purchase order, whether or not Buyer is a prime contractor or supplier to the government or is a subcontractor at any tier. 


The contract will be governed by and construed according to the laws of the State of Florida. 


AUG Medical LLC reserves the right to revise or amend any or all items contained herein. 


Each and every provision of any applicable law, regulation and/or clause which is required by any applicable law or regulation to be inserted in this Terms and Conditions of Sale shall be deemed to be inserted herein, and this Terms and Conditions of Sale shall be read and enforced as though it were included herein, and if through mistake or otherwise any such provision is not inserted, or is not correctly inserted, then upon the written application of Seller or Buyer, this Terms and Conditions of Sale shall forthwith be automatically amended to make such insertion or correction. 

Moe Fajr (USA)

Magdalena Eid Kowalczuk (Poland)

Nazan Balci (Turkey)

Malak Alrached (UAE)

Nasrin Shaikh (UAE)

       Princi Joseph (UAE)